Sentiment movement vs the last week on file (WK32, 3–9 Aug — there's a gap in the weekly exports between). Every site is up: the group average rose 0.21 to 4.66, led by Manchester (4.84). Volume is lower at 84 reviews. For a true week-on-week, send the 21–27 Sep export and I'll rebaseline. The monthly charts below are longer-term context to Jul 2026 (reputation tool; not in this export).
A strong week — a run of perfect days mid-week (Wed–Sat all 5.0), with only a softer Sunday (4.38) pulling it back. The week landed at 4.84, up from 4.52.
Ordered by what guests actually rate (live Google/TripAdvisor, refreshed 5 Oct), so it lines up with the rest of the report. The reputation tool's composite Score/100 is kept as a secondary column — an operational/listing-health metric (weighted by review volume, response rate and listing completeness) from the last reputation pull, not refreshed by this week's export. Read the two columns as different things.
| Location | Site | Type | Guest rating | Listing health |
|---|
On guest rating the order flips to match reality: Manchester Diner (4.8 TA) and Bristol Motel (4.6) lead; the Manchester Hotel's high listing-health (82) rides on a tidy but tiny 24-review TripAdvisor base — though on Google it's a healthy 4.7 (273). Oxford Diner's 21 listing-health is a hygiene gap, not sentiment (it rates 4.0 on TripAdvisor / 4.9 on Google). Studio IV has no TripAdvisor listing but scores 4.9 on Google (253) — genuinely the estate's top venue.
Every published review across all channels and all six locations for the reporting week.
Pulled live from TripAdvisor, Google and Booking.com. Each site has separate motel/hotel and diner listings — they're shown as distinct rows here because they rank independently. Use the tabs to filter by site.
| Venue | Site | Type | TripAdvisor | Booking | Local Rank |
|---|
Every venue has separate TripAdvisor and Google listings, and they diverge sharply: the Bristol diner is 3.9 on TripAdvisor but 4.8 on Google; the Manchester diner is the reverse (4.8 TA / 4.3 Google); and the Manchester hotel is 4.7 on Google (306) despite a thin TripAdvisor page (4.0 / 24). One caveat on Oxford: it's effectively a single combined site, so the standalone diner Google listing is a sparse 26 reviews (⚠) with a 2-review duplicate — most Oxford diner feedback sits on the combined motel listing (4.6 / 7,229). TripAdvisor publishes rounded half-bubbles, so its "4 of 5" can understate the true average (Oxford motel's is ~4.4). Google refreshed live 5 Oct 2026; TripAdvisor figures last verified 3 Aug (ask to re-pull TA).
Half-star scores floored to the star band (e.g. 4.5 → 4★). Ratings normalised to a 5-point scale across channels.
Booking is the volume driver; TripAdvisor scores highest but on the thinnest sample.
Locations split into Hotel/Motel and F&B (Diners + Studio IV). F&B is running a touch ahead of Rooms on guest sentiment this week.
| Location | Type | Reviews | Avg Rating | Sentiment |
|---|
Average rating by channel and site. Watch the thin cells — Bristol's single TripAdvisor review at 3.0 is dragging that cell, not a trend.
Real, named local competitors for every site, split Hotels vs Restaurants. All ratings are live Google (pulled 6 Aug 2026) so the comparison is like-for-like on one platform — each card is labelled with its source. Use the site tabs at the top to filter.
Benchmarked against Manchester's notable dining names on several metrics, not just the star. Ratings are live Google (6 Aug 2026). Note the tier gap: most of this set is premium/destination dining — this is an aspirational benchmark, so read format and price alongside the score.
| Venue | Review volume | Price | Format | Service |
|---|
On Google the diner (4.4) sits 0.2–0.4 below the whole set and is dramatically under-reviewed — 108 reviews vs 1,500–5,000 for the others. Its closest concept peer is Blues Kitchen (American + music, ££, 4.6 / 4,245). But on TripAdvisor the same diner is 4.8, #13 of 2,305 — right in this set's league. So the story is two-fold: a food-quality gap on Google ("bland / no seasoning" recurs) and a review-volume gap — it simply hasn't gathered a Google base yet. Its genuine edge is all-day service (8am–10pm) and ££ pricing, which the steakhouses and Louis don't offer.
Where the data points to a concrete move. Ordered by likely impact on public rankings.
From this week's written reviews (28 Sep–4 Oct). A clean week — only 7 substantive gripes and no repeating theme, with the summer's air-conditioning complaints now gone. Positives are dominated by friendly staff and food quality.
Team members named in this week's reviews (28 Sep–4 Oct). Manchester's Jess (6) is the clear standout, with Maurice named again. Counts are small at a weekly grain — the cumulative stars over time are Oxford's Nicola and Bristol's Tom.